E-Tenant:
Labiah/E-Tenant: It is basically a App for the tenants. Tenants can interact with the owners, book calls, request special services, and give suggestions and feedback through the App. Each tenant would be given a user name and password. They can login to the App using the same. One unit will have only one active User Name/Account. The Owner can post messages on the home page screen of all the users.
Tenant can communicate directly with customer service though his account for all customer service issues.
•Tenant can book a Call Directly (Reactive Maintenance)
•Can post suggestions for improving the service.
•Can make complaint for general Issues.
•Can fix convenient timing for PPM.
•Can Know the status of his Tenancy Contract (Contract expiry date and cheque statuses )
•Tenant can fill the survey for the Call booked.
•Services provider can general post surveys
•Can book for special services.(Car Wash, room cleaning, chauffeur service etc.)
Screens:
Home Page
The home page consists of the following:
•Massages and notifications
•Menus
•Personal profile
•Call booking
•Special services
•Lease Info
•Survey
•Suggestions and complaints
Personal Information
The tenants can update their personal details from the ‘My profile’ Screen
Leasing Information
Tenants can view their leasing information through the E-Tenant App
Maintenance Request
This is the call booking screen
Special Services:
Special services are similar to Calls(Room Cleaning, Car wash, Chaffier Service etc.)
Tenants can request for some of those services through their app
Survey:
Surveys will be de defined by the AAP administrator and send to corresponding tenants based on
Property and Unit, the Admin should be able to change or add new questions in the survey
Suggestions and Complaints:
Customers can Post suggestions and complaints in general to the service provider to improve the services.